We care about our customers and we're confident that you will enjoy our carefully curated products.
Although all sales should be considered as final, if there's an error on our part or a defective product, we will gladly provide a refund for all new, unopened items returned within 30 days of purchase. We are unable to accept returns on embroidered and personalized items, or on items that have been used.
We'll only pay the return shipping costs if the return is a result of our error. For example: you received an incorrect product or a defective item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in some cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 48 hours, with instructions for how to return items from your order.
We can ship to virtually any address in the continuous United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will get estimated shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We appreciate your business.
The management team.